Refund Policy
At North Point®, we are dedicated to delivering exceptional products and an unparalleled shopping experience. Your satisfaction is our priority. If you encounter any issues with your purchase, please review our refund policy below to understand your rights and options.
1. Refund Eligibility
1.1 To be eligible for a refund, the following conditions must be met:
• Product Condition: The item must be returned in its original, unused condition, including all packaging, tags, and accessories.
• Timeframe: Refund requests must be initiated within 14 days from the date of delivery.
• Proof of Purchase: A valid order number or receipt must accompany all refund requests.
1.2 Refunds may be granted for the following reasons:
• Defective or Damaged Goods: If the item arrives damaged or defective, we will provide a full refund.
• Incorrect Item: If the wrong item is delivered, we will issue a refund once the correct item has been returned.
• Product Not as Described: If the product significantly deviates from its description on our website, we will provide a refund.
2. Non-Refundable Items
2.1 Certain items are excluded from our refund policy, including:
• Custom or Personalized Products: Items made to order or personalized for you are non-refundable unless defective or damaged.
• Digital Products: Downloadable items are non-refundable once the download is complete.
• Gift Cards: Gift cards are non-refundable.
3. Refund Process
3.1 To request a refund:
1. Contact Us: Reach out to our customer service team at [Your Support Email Address] or [Your Support Phone Number] within 14 days of receiving your order.
2. Return Instructions: We will provide detailed instructions for returning the item.
3. Return the Product: Send the item back in its original packaging. We may require photographic evidence of the issue.
3.2 Upon receipt of the returned item, we will:
• Inspect: Verify the condition and reason for the return.
• Process Refund: Issue a refund to your original payment method within [number of days, e.g., 7-10] business days. Please note that shipping fees are non-refundable unless the return is due to our error.
4. Return Shipping Costs
4.1 You are responsible for return shipping costs unless:
• The Item is Defective or Incorrect: In which case, we will cover the return shipping expenses.
• Return Shipping Options: We recommend using a trackable shipping service or purchasing shipping insurance for returns. We are not responsible for lost or undelivered returned items.
5. Exchanges
5.1 We do not offer direct exchanges. To obtain a different item, please:
1. Return the Original Item: Follow the refund process outlined above.
2. Place a New Order: Visit our store to order the desired item.
6. Order Cancellation
6.1 You may cancel your order within [number of hours, e.g., 24] hours of placement. Beyond this period, cancellation may not be possible if the order has been processed or shipped.
7. Contact Us
For further assistance or to initiate a return, please contact our customer service team:
• Email: [Your Support Email Address]
• Phone: [Your Support Phone Number]
• Mailing Address: [Your Return Address]
Thank you for choosing North Point®. We are committed to ensuring your satisfaction and look forward to assisting you.